Return & Refund Policy 

RETURNS

We want you to love your Pup Essentials experience. If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of your purchase date. The items returned must be unused, unaltered, unwashed, or damaged, and must include original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item needs to have the receipt or proof of purchase

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

THINGS TO KNOW

We recommend carefully trying on your new Pup Essential gear indoors, keeping the packaging intact, before your next adventure. Correct fit is critical to the performance of Pup Essentials products.

To be eligible for a full refund or credit, new, unused products must be clean and free of dog hair. If the product has been tried on and contains dog hair, all dog hair must be removed from the product.

I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. WHAT DO I DO?

We want to make sure our gear is right for your canine companion. Our exchanges are processed as new orders. Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders.